First dates, police interviews, doctor-patient communication and commercial sales – they are all driven by talk. And an understanding of how talk works is crucial for success. Rather than being messy and disorderly, talk is in fact organised systematically, and small changes in words or phrases can have a big impact on the outcome.
Building closures from 9 December onwards
We are closed on the 10 and 12 December, along with other closures during the week starting 9 December, full details here.