Reports to: Director of Income Generation and External Affairs
Management responsibilities for: Membership Executive
Location: Albemarle St, London W1, with some remote working
Contract type: Permanent, full time, 35 hours, requests for flexible working are welcome
Salary: £55k per annum
The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools’ outreach and social impact initiatives, and our global digital reach including 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.
Members have been core to the Ri since 1810 and their contribution and commitment to the Ri as a charity helps us achieve our aims. Ri Membership has been successfully growing in recent years and our small membership team currently looks after around 5000 members. Following our recent membership review, we have launched exciting new initiatives including Family Membership. with more ambitious plans ahead.
This is an exciting time for an experienced membership professional to join our team to develop and implement a comprehensive and innovative membership strategy, attract new audiences and enhance member engagement and retention.
As our new Head of Membership, you will lead on future development and growth of Ri membership including a digital membership proposition and lead on the development and maintenance of the membership area of the CRM system in collaboration with IT.
This role is also the Data Protection Officer (DPO) for the Ri and has strong links to the governance of the organisation.
About you
Do you have:
- Experience of working in a membership organisation and creating a membership growth strategy and action plan
- Experience and knowledge of monitoring, recording, and analysing the impact of membership activity,
- Exceptional stakeholder management and customer service skills, and a strong understanding of customer engagement
- Experience of working with Customer Relationship Management system, (preferably Salesforce)
- Experience of people, project and financial management
- Knowledge of data protection legislation, including GDPR
If so, we’d love to hear from you!
Interested?
Please review the full job description and person specification (download below), and send your CV and a supporting statement (no more than 800 words explaining why you are interested in the role and how you meet the criteria set out in the person spec) to recruitment@ri.ac.uk by 9.00am on Monday 23 September .
We plan to hold interviews w/c 30 September but may interview as applications come in.
About the Royal Institution
The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli.
We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work.
In our historic Grade I listed Mayfair building, discoveries were made that literally changed the world. Today it acts as base for the Ri team and tenants as well as a busy and vibrant event space for private and corporate events.