A key role acting as the face of the Ri and as an ambassador for its varied public activities including the museum, membership, venue hire, exhibitions, and public lectures.

The grand entrance at the Ri, with the main staircase decorated with flowers.
Image credit: Matt Chung

Accountable to: Head of Facilities

Location: 21 Albemarle Street, London

Contract type: Permanent, full time (40 hours per week) covering shifts between 8.00am to 7.00pm

Salary: circa £26,000 per annum

About the role and you

The Royal Institution’s beautiful Grade I listed building on Albemarle Street is a busy, multi-purpose, public, events venue, also providing office accommodation to the Ri team (approximately 60 staff) and circa 100 commercial tenants.

The Front of House team act as the public face of the Ri and as ambassadors for its various activities, including public lectures, membership, venue hire and exhibitions.  They have a key responsibility for the comfort and safety of all our visitors to the Ri and are integral to promoting the full range of activities and services that the Ri provides.

The ideal candidate will have:

  • experience in a busy and varied Reception/Front of House role, ideally in a cultural or heritage setting.
  • an excellent customer service focus and the ability to communicate effectively with all levels of staff, members, patrons and the general public.

Experience of using office equipment and using a CRM system (eg Salesforce) would be desirable


To apply, please download the full job description and person specification, and send a CV, with supporting statement of no more than 500 words, explaining why you want the role and how your skills and experience match it to no later than 10.00am on Thursday 9 March 2023. Interviews are scheduled for w/c 13 March 2023.

Please complete and return the recruitment monitoring form along with your application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way.

About the Ri

The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli.

We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work.

In our historic Grade I listed Mayfair building, discoveries were made that literally changed the world. Today it acts as base for the Ri team and tenants as well as a busy and vibrant event space for private and corporate events.