Terms and conditions for public and schools events held by the Royal Institution.
Online booking for Royal Institution events is run by a third-party service, Eventbrite (www.eventbrite.co.uk).
View the full Eventbrite terms of service (www.eventbrite.com/tos)
Errors made by you when entering your data, are your responsibility and the Royal Institution will not be held responsible for any inconvenience caused by the supply of incorrect personal information, nor will we offer refunds on any accidental purchases made. It is your responsibility to check that the tickets issued to you are accurate.
The Royal Institution will only guarantee a refund if the event is cancelled by us. Our liability in this case will be limited to the face value of your tickets. If you have purchased tickets by phone and wish to cancel your booking, you must give us at least 24 hours' notice prior to the start of the event. To request a refund, please phone 020 7409 2992 or email firstname.lastname@example.org.
On an event-by-event basis, the Royal Institution may allow users to request ticket refunds on online ticket purchases through Eventbrite. To request a refund, users must log into their personal Eventbrite account. Free tickets may be released at any time by the user at no charge.
Concession tickets are available for the following groups:
For online payments processed through Eventbrite payments may be made using American Express, MasterCard, Visa, or Visa Debit.
Payments made by phone are processed by a secure Tier 1 DSS compliant payment processor. We accept MasterCard, Visa, Visa Delta and Maestro. We cannot accept Solo, Visa Electron, American Express or Diners cards.
If you are booking on behalf of a party, you accept these terms and conditions on behalf of all members of your party and are responsible for all payments due from the party.
The Royal Institution will only guarantee a refund if the event is cancelled by us. Our liability in this case will be limited to the face value of your tickets.
We will offer a refund on tickets booked for Schools events if we receive the request at least 1 week (7 calendar days) before the event. You can request an invoice by either logging in to your personal EventBrite account, or by phoning 020 7409 2992.
The Royal Institution will accept payment by invoices for schools events. Payment must still be made if we receive notice of cancellation less than 24 hours before the start of the event.
The Royal Institution reserves the right to make any alterations to speakers, event content, event timing and/or event venue, and will make reasonable efforts to contact audience members to inform them of any changes. The Royal Institution will not be held liable for any changes made to the advertised event.
The Royal Institution reserves the right to refuse you admission if, in its reasonable opinion, your admission to the venue might:
For example, if you act aggressively and/or appear to be under the influence of drink and/or drugs, you will be refused admission. We may also request you to leave (taking any such appropriate action that may be necessary to enforce this right) before or during events for any of the reasons given above. Should you be refused admission or requested to leave you will not be entitled to a refund. The Royal Institution may also, on certain occasions, have to conduct security searches to ensure your safety.
The Royal Institution will, in most cases, be able to seat you if you arrive late to an event. However, we reserve the right to refuse you admission if you do not arrive by the start of the event. We also reserve the right to re-sell your ticket if you have not arrived by the start of the event. In the event of this occurring, we will endeavour to find you a seat or standing room, but this cannot be guaranteed.
Our programme of events for schools is aimed at school groups, and as such is optimised for these groups in terms of content and style. Home educators are welcome to bring their school age children to these events – more detail about the age appropriateness is given in the details of each event. Pre-school children aged 4 and under cannot be admitted and children must be accompanied by an adult at all times whilst in the building.
For a copy of the risk assessment prepared for schools attending Royal Institution events, please email email@example.com
Ticket holders consent to filming and sound recording as members of the audience. School parties should ensure that appropriate parental permission is obtained before attendance at any Royal Institution event.
The unauthorised use of photographic, sound or film equipment in the venue is strictly prohibited. If you do wish to use this equipment, please contact the Events Team prior to the start of the event. The copyright is assigned to the Ri for any recordings of events produced by the Ri. Unauthorised recording may result in tape or film being destroyed, and your removal from the event without a ticket refund.
All electronic equipment, especially mobile phones, must be set to silent before entering the Faraday Theatre and/or any other spaces where events are taking place.
The Royal Institution operates a non-smoking policy throughout its entire building.
Some special events, for example the CHRISTMAS LECTURES®, have Terms and Conditions for booking and attendance that supersede the ones given here. In those cases we will inform you of the new Terms and Conditions on booking.