This agreement constitutes the terms of the contract between you, a user of the Royal Institution of Great Britain (hereafter ‘Royal Institution') site and customer of the Royal Institution, and us, The Royal Institution, registered charity number 227938.
When you register on or make a purchase from the Royal Institution site, we will collect personal information from you. We hold all of your personal information securely on our database, in accordance with the Data Protection act 1998. We are registered with the Data Protection Register as ‘The Royal Institution of Great Britain' under number Z7087010. If you have any concerns about, or would like to see, the information we hold about you, please email firstname.lastname@example.org
What we do with your personal information
We will not pass your information on to third parties other than for providing the services that you have requested. We do not sell, rent or trade your personal information to third parties. We use your personal information to process Royal Institution ticket bookings and membership. We may also use your personal information to tell you about Royal Institution activities, events, fundraising and developments.
Updating your personal information
It is your responsibility to ensure that your personal information is kept up to date in your personal information pages on the Royal Institution website. The Royal Institution will not be held liable if we cannot contact you to inform you of changes to events or other Royal Institution activities.
Opt out policy
If you have subscribed to our print or email list, you can opt out of receiving this information from us at any time. You can control your own mailing preferences by accessing your personal information pages on the Royal Institution website.
All rights are held by the Royal Institution. You may only download material displayed on the website for non-commercial, personal use only, or for not-for profit educational use. You may not distribute, modify, transmit, reuse or use the contents of the website for public or commercial purposes.
Logos and images
The logos and trademarks of the Royal Institution and of www.rigb.org are registered and unregistered trademarks of the Royal Institution. Their use is not permitted without prior written consent and their misuse is prohibited. The Royal Institution will enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.
Images of people or places displayed on the website are either the property of, or used with permission by, the Royal Institution. The use of these images is prohibited unless specifically permitted in writing by the Royal Institution.
Links and viruses
Links within www.rigb.org may lead to other websites. These are intended for convenience and to facilitate exploration of the Internet. The Royal Institution does not sponsor, endorse, guarantee or approve any information, statement or opinion appearing on websites linked to the Royal Institution site. The Royal Institution assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of or browsing of the website or your downloading of any materials, data, text, images, video or audio from the website.
Bookings made on the Royal Institution website are made through our secure, encrypted server. This is denoted by an icon in your browser window, and https at the beginning of the web address.
Refunds and exchanging tickets
The Royal Institution will only guarantee a refund if the event is cancelled by us. Our liability in this case will be limited to the face value of your tickets. If you wish to cancel your booking, you must give us at least 48 hours notice prior to the start of the event. All refunds requested by you are subject to a £2 administration fee per booking refunded. To request a refund, please phone 020 7409 2992.
Concession tickets are available for the following groups:
- Aged 60 or over
- Full-time student
- Income support or jobseeker's allowance claimant
- Disability living allowance or incapacity benefit claimants
This website will not stop you booking two simultaneous events, or an event that took place in the past. This, or other errors made by you when entering your data, are your responsibility and the Royal Institution will not be held responsible for any inconvenience caused by the supply of incorrect personal information, nor will we offer refunds on any accidental purchases made. It is your responsibility to check that the tickets issued to you are accurate.
This website allows you to print your own tickets for attendance at Royal Institution events. They may only be used once. If you do not have access to a printer before the event, please contact the Programmes Team at the Royal Institution who may be able to print off your tickets and send them by second class post to you. In such cases the Royal Institution will not be held responsible for documents mislaid or lost by the Royal Mail.
Our online payments are processed by RBS WorldPay. We accept MasterCard, Visa, Visa Delta and Maestro. We cannot accept Solo, Visa Electron, American Express or Diners cards.
If you request to make a payment by invoice, your tickets will be held for 30 days, or until 7 days before the event whichever is soonest. If we do not receive payment during this time, the booking system will automatically release your tickets for general sale and you will need to rebook your tickets to secure your place.
Bookings on behalf of a party of people
If you are booking on behalf of a party, you accept these terms and conditions on behalf of all members of your party and are responsible for all payments due from the party.
attending events organised by the Royal Institution
The Royal Institution reserves the right to make any alterations to speakers, event content, event timing and/or event venue, and will make reasonable efforts to contact audience members to inform them of any changes. The Royal Institution will not be held liable for any changes made to the advertised event.
Right to refuse and search
The Royal Institution reserves the right to refuse you admission if, in its reasonable opinion, your admission to the venue might:
- be a risk to the safety of the audience and/or yourself, and/or
- affect the enjoyment of members of the audience, and/or
- affect the running of the event.
For example, if you act aggressively and/or appear to be under the influence of drink and/or drugs, you will be refused admission. We may also request you to leave (taking any such appropriate action that may be necessary to enforce this right) before or during events for any of the reasons given above. Should you be refused admission or requested to leave you will not be entitled to a refund. The Royal Institution may also, on certain occasions, have to conduct security searches to ensure your safety.
The Royal Institution will, in most cases, be able to seat you if you arrive late to an event. However, we reserve the right to refuse you admission if you do not arrive by the start of the event. We also reserve the right to re-sell your ticket if you have not arrived by the start of the event. In the event of this occurring, we will endeavour to find you a seat or standing room, but this cannot be guaranteed.
Our programme of events for schools is aimed at school groups, and as such is optimised for these groups in terms of content and style. Home educators are welcome to bring their school age children to these events. However, pre-school children aged 4 and under cannot be admitted and children must be accompanied by an adult at all times whilst in the building.
Ticket holders consent to filming and sound recording as members of the audience. School parties should ensure that appropriate parental permission is obtained before attendance at any Royal Institution event.
The unauthorised use of photographic, sound or film equipment in the venue is strictly prohibited. If you do wish to use this equipment, please contact the Events Team prior to the start of the event. The copyright is assigned to the Ri for any recordings of events produced by the Ri. Unauthorised recording may result in tape or film being destroyed, and your removal from the event without a ticket refund.
All electronic equipment, especially mobile phones, must be set to silent before entering the auditorium and/or any other spaces where events are taking place.
The Royal Institution operates a non-smoking policy throughout its entire building.
Events that supersede these Terms and Conditions
Some special events, for example the Christmas Lectures, have Terms and Conditions for booking and attendance that supersede the ones given here. In those cases we will inform you of the new Terms and Conditions on booking.
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